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H.A.M.S. contracts with audiologists in several states to provide services to members of health care organizations such as HMO’s, PPO’s, union trust funds and health insurance plans. H.A.M.S. will further expand the network to meet the coverage needs of hearing health plans. A centralized claims payment system assures that care providers are reimbursed according to contracted amounts and patient benefits are properly administered in a timely manner.

Quality care is an essential benchmark of the H.A.M.S. network. The H.A.M.S. Quality Assurance Program includes:

Credentialing and re-credentialing of providers

  • Site reviews and patient record reviews periodically

  • Inventory of provider test equipment and procedures

  • Surveys to monitor and ensure patient satisfaction

  • Process for responding to patient concerns and complaints